Privacy Policy

Jamie Brown, trading as J&Z House Clearance Bridgend, is the data controller for the personal information described in this policy.

Correspondence address: 38 Lewis Rd, Llandough, Penarth CF64 2LW
Phone: 01656 336666(7 days a week, 7am to 9pm)
Online: the form on our contact page

Where this policy says “we”, “us” or “our”, it means Jamie Brown trading as J&Z House Clearance Bridgend.

• Your name, phone number, email address, and the address and postcode of the property
• Your message, and any photos you choose to upload

Your number or email address, and whatever you tell us about the job.

• The property address, access arrangements and your contact details
• What we cleared, when, and the agreed price, invoice and payment records
• Waste transfer notes, which the law requires for waste we take away
• For bereavement or probate clearances, the name of the executor, solicitor or family member instructing us, and any instructions about what to keep
• Photos of the work in progress, where you ask us to send them

Basic information about your visit, collected by our website platform's cookies, such as the pages you view and the type of device and browser you use. See cookies below.

We don’t ask for information about anyone’s health. If you choose to tell us something about health or personal circumstances so that we can plan a clearance sensitively, we use it only for that job and don’t keep it longer than we need to.

UK data protection law requires us to have a lawful basis for each use of your information. Ours are:

We do not sell your information, and we do not use it to send you marketing.

We only share what is needed, with:

• Our website platform, Snapps, which is built on technology from Duda. It hosts this website and delivers form submissions to us.
• Google, which provides reCAPTCHA (spam protection on our form).
• Our email provider, which we use to receive and reply to enquiries.
• Professional advisers, such as an accountant, where they need records to do their work.
• Auction houses or dealers, only if you ask us to sell items on your behalf, and only the details needed for the sale.
• Regulators, the police or other authorities, where the law requires it, for example if Natural Resources Wales asks to see waste records.

Items we take to charities, reuse or recycling are passed on without your personal details.

Some of our service providers, including Google and our website platform, may process information outside the UK, for example in the United States. Where they do, the transfer is protected by UK adequacy regulations or by contractual safeguards approved under UK law, such as the International Data Transfer Addendum.

After these periods, information is deleted or securely destroyed.

You have the right to:

• ask for a copy of the personal information we hold about you
• ask us to correct anything that is wrong or incomplete
• ask us to delete your information, where we have no legal reason to keep it
• ask us to restrict how we use it while a concern is looked into
• object to our use of it where we rely on legitimate interests
• ask for information you gave us in a portable format

To use any of these rights, send us a message through our contact page, ring 01656 336666 or write to the address above. There is no charge, and we will respond within one month. We may need to confirm who you are before acting on a request.

Cookies are small files a website stores on your device. This website uses the following:

The platform statistics cookies are used only to understand how the website is used so we can improve it. The reCAPTCHA cookie is needed for the contact form to work securely. You can block or delete cookies in your browser settings, or browse in a private window; blocking all cookies may stop the contact form working, in which case please ring us instead.

This website is served over a secure, encrypted connection. Enquiries and job records are kept in password-protected accounts and are only seen by people who need them to deal with your job. Paper records, such as waste transfer notes, are stored securely and shredded when no longer needed.

If you are unhappy with how we have handled your information, please tell us first through our contact page, by phone on 01656 336666 or in writing. We will acknowledge your complaint within 30 days and reply as soon as we can.

You can also complain to the Information Commissioner’s Office, the UK regulator for data protection: ico.org.uk/make-a-complaint or 0303 123 1113.

We will update this page if the way we use personal information changes. The version on this page is always the current one.